Refund & Cancellation Policy

You are not asked for payment until you have read your lyrics and heard preview clips of your song. Up to that point you can edit the lyrics, request a rewrite, or simply walk away, and you will not have been charged anything.

This is deliberate. It is the reason we can treat completed orders as final.

Your song is made for you and for nobody else, and production begins the moment you pay. Because of that, we ask you to confirm two things at checkout before the payment goes through:

1. That you want us to start producing and delivering your song straight away.
2. That you understand the order is final once we start, and cannot be cancelled for a change of mind.

This does not affect anything in section 4 below. A file that is broken, missing, or not what you ordered is always put right, whatever you ticked.

Once your song has been produced, we do not refund for:

• Changing your mind, or the recipient not liking the song.
• Not liking the voice, genre, or arrangement, when the preview you approved reflected it.
• Buying the wrong tier, occasion, or language when the choice was yours to make.
• The song differing from the preview clips in arrangement or performance. This is inherent to how the songs are generated, and it is stated before you buy.

In most of these cases we would rather fix the song than argue about a refund. Ask us for a re-render before you ask us for your money back.

You paid for a working file that matches what you ordered, and that promise does not depend on which tier you bought or on anything you ticked at checkout.

So if any of the following happens, we will fix it or refund you:

• The audio file is corrupted, silent, truncated, or will not play.
• The song is not in the language or genre you ordered.
• The lyrics delivered are not the lyrics you approved.
• A name is mispronounced. We re-render it correctly at no charge.
• The order never arrived at all.
• Any part of the bundle you paid for is missing.

Our first step is normally to re-render the song properly, because that is what you actually wanted. If we cannot put it right within a reasonable time, you get your money back.

Email support@cantarova.com with your order reference and what went wrong. A one-line description is enough, and you do not need to argue a case.

We aim to reply within one business day. Approved refunds go back to your original payment method, and typically appear within 5 to 10 business days depending on your bank.

If something is wrong, contacting us is faster than raising a chargeback and it gets you the same outcome. A chargeback takes weeks, and while it is open we cannot resolve the problem for you.