Privacy Policy
This notice explains what we do with your personal information when you use Cantarova, how long we keep it, the cookies we set, and the choices you have.
Last updated: August 22, 2026
1. Who is responsible for your information
Cantarova, which operates cantarova.com, is responsible for the personal information described in this notice. We serve customers in the United States and process their information there.
If you have any question about this notice, or want to exercise one of the choices below, email support@cantarova.com. We handle these ourselves, so there is no ticket queue to get lost in.
2. What we collect
We collect only what the service needs to work:
| Information | Where it comes from |
|---|---|
| Your email address | You, in the wizard or at sign-in |
| The story, names, and relationship details you write for the song | You, in the wizard |
| Your song choices: genre, style, voice, language, occasion | You, in the wizard |
| Order and payment records, including the amount and currency | Created when you buy |
| Your name, if you give us one when reviewing or signing in | You, or your sign-in provider if you use a social sign-in |
| A one-way hashed form of your IP address | Automatically, to stop abuse of the free previews |
| Basic technical data: browser, device type, pages visited | Automatically |
The story you write often contains personal information about someone else, the person the song is for. Please share only what you would be comfortable with them knowing you shared. We do not need, and ask you not to give us, health information, precise location, government identifiers, or anything else you would consider sensitive.
We never receive or store your full card number. The payment processor handles the payment and tells us only whether it succeeded, the amount, and the location used for tax.
3. What we use it for
| What we do | Why |
|---|---|
| Generate your lyrics, previews, song, cover, and PDF | It is the service you asked for |
| Send your delivery email, receipt, and sign-in links | You cannot receive your order otherwise |
| Keep your order in your account so you can download it again | The access we promised you when you bought |
| Check submitted content against our content rules | To keep the service lawful and safe for the people songs are written about |
| Rate-limit free previews using hashed IP addresses | To stop abuse that would make free previews impossible to offer |
| Keep transaction records | Tax and accounting rules require it |
| Measure advertising and website performance | To understand what works and keep the site fast. Only if you allow it |
| Send marketing email | Only if you actively opted in, and you can stop it at any time |
4. Automated processing
Your story and the names you provide are sent to the providers that generate the lyrics, music, and cover art. This is automated: no human at Cantarova reads your story as part of the normal production process, though we may look at an order if you contact support about it or if it is flagged by our content checks.
This automated processing produces a song. It is not used to profile you and it produces no decision that has a legal or similarly significant effect on you.
7. How long we keep things
We keep different things for different periods, because some are legally required and some are not:
| What | How long | Why |
|---|---|---|
| Order and payment records | 7 years after the order | Tax and accounting rules require it, so we cannot delete these earlier even at your request |
| Your song, lyrics, cover, PDF, and gift page | For as long as your account exists | This is the lifetime access you paid for |
| The free-text story you submitted | 90 days after delivery | It is the most personal thing you give us and is not needed once the song exists |
| Hashed IP addresses used for rate limiting | 30 days | Long enough to stop abuse, short enough to be proportionate |
| Draft orders that never resulted in a purchase | 30 days | No reason to keep an abandoned draft |
| Support messages | 2 years after the conversation ends | So we can pick up a returning problem where we left off |
If you ask us to delete your account, we delete your songs, files, gift pages, and story text, and we keep only the minimum transaction record that tax rules oblige us to keep.
8. Your choices
Wherever you live in the United States, and whether or not your state has its own privacy law, you can ask us to:
- Tell you what personal information we hold about you, and give you a copy of it.
- Correct anything that is wrong.
- Delete it, subject to the transaction-record exception above.
- Stop using it for targeted advertising, or stop sharing it with advertising platforms.
- Stop sending you marketing email.
Email support@cantarova.com to exercise any of these. We will respond within 45 days, we will not charge you, and we will not treat you differently for asking. If we have to refuse a request, we will tell you why, and you can ask us to look at that decision again.
You can also switch off advertising and analytics cookies at any time from the cookie settings link in the footer, and we honour Global Privacy Control signals automatically.
9. Security
Your audio files are held in private storage and are never publicly readable. Downloads are served through short-lived signed links generated at the moment you click, and those links expire within minutes.
A gift page link is deliberately shareable, so treat it like a key: anyone who has the link can play the song on that page. Tell us if a link has gone somewhere you did not intend and we will disable it.
We use passwordless sign-in, so there is no password of yours for us to leak.
10. Children
Cantarova is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, tell us and we will delete it.
11. Changes to this notice
If we make a significant change we will say so on this page and update the date shown at the top. Where the change requires your consent, we will ask for it rather than assume it.
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