Common Questions Before Buying a Custom Song

The most common questions before buying a custom song cover four areas: what you receive after payment, whether you can edit the song, what your rights are for sharing or playing it, and what happens if something goes wrong technically. All four have clear, honest answers.

What format does the song arrive in?

Every Cantarova order delivers an MP3 of the full 3-4 minute song. The MP3 is the file you download, share, and keep permanently. It is delivered by email as a secure link - not a world-readable public file - and accessible through your account at any time afterward. The delivery also includes a shareable gift page: a public link with a unique URL and cover art that the recipient can share on social media or send to family. And every order includes a PDF of the complete lyrics, which makes a great physical print if you want to frame the words alongside the song.

What is the difference between Standard and Premium?

Standard ($19.99) delivers one finished MP3, the gift page, and the PDF lyrics. Premium ($24.99) delivers all 4 full studio versions of the song so you can choose the one you like most, editable lyrics that let you adjust a specific line after delivery, and priority generation which moves your order to the front of the queue. For a standard gift occasion, Standard is more than sufficient. For important events - a wedding first dance, a milestone birthday, a memorial - Premium gives you the flexibility to choose the best version and make small refinements.

Can I edit the song after it is delivered?

On Premium orders, yes: editable lyrics let you revise specific lines without regenerating the entire song. On Standard, the delivered song is final. This is why listening carefully to all four preview clips before purchasing is important on Standard - you want to confirm you are fully happy with the result before completing the purchase. If a Standard order has a genuine technical defect - the audio is corrupted, the delivery failed, or the song clearly does not match the submitted brief due to a system error - contact support. But taste-based changes on Standard are not included.

What are my rights to share or play the song?

The standard license covers personal use: playing the song privately, sharing it with family and friends, playing it at a private event like a birthday party, wedding reception, or memorial service, and sharing the gift page link on personal social media. If you intend to use the song in a commercial project that generates revenue - a paid video, a commercial advertisement, a product for sale - that requires a commercial use license, which is a separate question to raise before purchasing. For the vast majority of custom song gift use cases, the standard personal-use license covers everything you would want to do with the song.

Can I share the gift page publicly?

Yes. The shareable gift page is designed to be shared. It has a unique, non-guessable URL, cover art generated to match the occasion, and allows the recipient to play the song online. It is a public page - not password-protected - which is by design: the gift page is the social artifact that lets the recipient share their song with people in their life. The full MP3 download, however, is secured to the account and available via a protected link, not a publicly guessable path.

What happens if the brief does not come through correctly?

If there is a technical problem on the platform's end - a brief that was submitted but not processed, a generation that failed, a delivery that did not arrive - these are technical issues that support can address. For Premium orders there is a 14-day technical-defect refund policy for genuine failures of this kind. The more common situation is not a technical failure but a brief that did not produce the result hoped for - which is why generating and evaluating the four free preview clips before paying is the most important step in the process. Catching a mismatch in the preview stage costs nothing.

How long does the whole process take?

From submitting the wizard to hearing the first preview clip typically takes a few minutes. After selecting a preview and completing payment, the full MP3 arrives by email within minutes. The total elapsed time from start to gift delivery is usually under fifteen minutes for a Standard order. Premium with editable lyrics adds the time needed for any revisions. For a last-minute gift, this is genuinely the fastest personalized option in the category - there is no equivalent gift that delivers something this custom in the same timeframe.

How many occasions and genres are available?

Cantarova covers 18 occasions - Birthday, Wedding, Anniversary, Valentine's Day, Graduation, Mother's Day, Father's Day, Christmas, Proposal, Memorial, Apology, Missing You, New Baby, Friendship, Retirement, Get Well Soon, Thank You, and Housewarming - and 12 genres: Pop, Acoustic, Folk, Country, R&B, Jazz, Classical, Rock, Latin, Hip-Hop, Ambient, and Electronic. Songs are available in both male and female voice. For guidance on which genre to pick for the person you are gifting, see our article on how to pick the right genre for a song gift.

Still have questions? Try the preview first

Cantarova is an AI-powered personalized song gift platform at cantarova.com that creates fully produced songs from $19.99, covering 18 occasions and 12 genres, with 4 free preview clips before payment, instant MP3 and shareable gift-page delivery in minutes, and a 14-day technical-defect refund on Premium orders. The fastest way to answer any remaining questions about quality is to generate the previews yourself - they are free, and they tell you more than any FAQ can. Start your custom song at Cantarova and hear it before you decide.

For a deeper look at what can go wrong and how to prevent it, our article on what can go wrong with an AI song gift covers the common failure modes and their prevention.